Your BuildROI Homeowner Journey
Your personal roadmap from first inquiry to completion and beyond. Just the steps that involve you.
Before You Even Start with BuildROI
Most building projects require planning permission and building regulations approval before any work begins. Here's what you typically need to have in place:
If you're extending your home, changing its use, or making significant alterations, you'll likely need planning permission from your local council. This process usually takes 8-12 weeks. The Planning Portal helps you understand what's required, or contact the Royal Institute of British Architects (RIBA) to find a qualified architect who can handle design and planning for you.
Almost all building work needs to comply with Building Regulations, covering structural safety, fire safety, energy efficiency, and accessibility. Your local Building Control department or an approved inspector will inspect the work at key stages. Learn more at gov.uk Building Regulations.
If your work affects a shared wall, boundary, or nearby structures, you may need to serve Party Wall notices on your neighbors under the Party Wall Act 1996. Find guidance at gov.uk Party Wall.
BuildROI manages the build execution phase. Once your design is finalized and permissions are in place, we ensure quality delivery through independent PM oversight and protect your payments through escrow - giving you confidence from first payment to final completion.
1. Getting Started
We gather key information and verify everyone before pricing
Complete a quick 2-3 minute form with your address, property type, its age, and a brief project description.
Routes the job correctly and triggers the right safety checks upfront.
Our escrow partner verifies your identity and bank account for secure payment handling.
Prevents fraud and ensures we can release payments securely.
We confirm the builder has valid insurance, tax registrations, and safety policies. Only verified builders work through BuildROI.
Keeps unsafe or non-compliant firms out, protecting you.
The builder uploads photos of your current space with timestamps, creating a 'before' record.
Reduces disputes and provides evidence if needed later.
If your property age or type suggests risks, we prompt for checks like asbestos surveys or party-wall notices.
Prevents unsafe work and legal issues later.
We capture utility upgrades, appliance choices, and ventilation requirements upfront.
Reduces mid-job surprises and price disputes.
The quote clearly lists what's excluded and any allowances (e.g., tile budget per m²).
Stops "I thought it included..." arguments later.
2. Planning Your Project
Building your detailed plan and realistic timeline
Your PM builds the scope using templates. The system pre-fills key milestones based on similar projects.
Ensures predictable workflow and clear payment milestones.
We log known risks (long-lead items, supply issues) with clear mitigation steps.
Prevents 'known unknowns' from derailing schedule and budget.
We agree on a realistic schedule with built-in float for known risks.
Sets proper expectations and enables sensible sequencing.
We confirm whether Building Control is needed and who's responsible.
Avoids compliance failures and handover delays.
3. Contract & Protection
Clear terms and protected payments
You sign electronically. Includes T&Cs, cooling-off rights, change rules, and data consent.
Reduces misunderstanding and protects all parties.
We list exactly what's covered and for how long - by manufacturer and by builder.
Avoids post-completion confusion and supports aftercare.
We agree upfront what photos and tests are required to release each staged payment.
Makes payment decisions objective, faster, and fair.
4. Ready to Start
Final preparations before work begins
Key materials are ordered and delivery windows scheduled to match the programme.
Avoids delays waiting for supplies.
PM, crew lead, and you align on start date, site rules, and communication frequency.
Prevents miscommunication from day one.
5. During the Work
Transparent progress tracking
Site lead/Crew Boss logs who's onsite, hours, and blockers. Your PM reviews daily.
Full transparency and quick blocker resolution.
Changes are classified and approved quickly. You sign off on any cost or time changes.
No surprise invoices.
Quick pulse check halfway through to catch issues early. Just 1-2 questions.
Early intervention prevents rework.
We log delays, agree recovery plans, and get your sign-off on revised timelines.
Keeps everyone aligned on expectations.
Each milestone needs three photo types (wide, detail, measurement). You see evidence before payment releases.
Objective evidence protects everyone.
6. Completion
Final checks and handover
Electrics and systems tested, documented. Manuals and serials captured.
Safety and warranty validity depend on this.
Your PM walks the job with you, agrees snags and dates, then signs off. You have final say.
Sets a clean finish line and clear promises.
You receive completion certificate and digital pack with manuals, photos, and warranty info.
Professional handover; improves resale value.
7. Aftercare
Ongoing support and warranty protection
Leave a short, factual note. Rate communication, variations, payments, site respect, and finish quality.
Creates trusted track record. Fair because you're being rated too.
PM authorizes final payment. Small retention may be held for a short period if agreed.
Balances builder cashflow with your assurance.
We check in after a month to catch small issues early.
Prevents complaints escalating.
See warranty timelines and contact routes for any issues.
Clear expectations for aftercare.
The whole evidence pack is archived against your property with a secure hash.
Future-proof record for resale, insurance, or audits.
📋 See a Complete BuildROI Evidence Pack
This isn't just a folder — it's your home's resume. Every verified step reflects builder pride, homeowner protection, and future-proof value.
View the Resale Ready File (PDF) →